We hope that you love your item - however, if you decide you would like to return your item or it arrives and is damaged or faulty please contact us by email at within 7 days of receiving your order. 

For damaged or faulty items please forward images via email to

All items will need to be returned securely at your cost within 14 days of receipt in the original undamaged packaging.  We recommend a tracking or recorded service as we cannot be responsible for lost parcels.

Returns Address:
Hawthorn House Returns
8 Ridgebourne Road
We will be unable to process your return if unwanted items are returned to us damaged.
Unfortunately we will not refund shipping costs for unwanted items.

For items that are faulty or damaged we will send out a replacement and may request you return the faulty item to us.  Any money due can take unto 7 working days to show in your account.